Late Cancellation Policy:
My cancellation policy requires MINIMUM 24 hours notice for any appointment to be canceled or rescheduled for any reason. I will give grace to those who are ill, and I ask you to give me the same grace if I become ill. My scheduling platform sends several reminders - one email confirmation 48 hours before and one email and one text 24 hours before. Please take note of confirmations and use that time to reschedule if you don’t think you can attend your appointment.
My massage therapy business is my livelihood and my income relies on my clients showing up for their scheduled appointments. I wish to build my client relationships on a foundation of mutual respect for each other's time. My policy is not a punishment, it shows me you respect my time and small business. Thank you for your understanding.
Tardiness Policy:
Every appointment will always end at its scheduled time. If you are late to your appointment, it will end at the time it was originally scheduled to end at and full service price will be charged. If you are 15 minutes or more late to your appointment, your session will not commence and you must reschedule for a future date and pay for the full amount of the service.
"No Show" Policy:
I have zero tolerance for no-call no-shows. Not showing up for your scheduled appointment and without any notice is considered a “no show” and will require you to reschedule and pay the full amount of the service price. Any no shows will automatically be charged the full amount of the service price with the card on file. Thank you for respecting my time and service.
Frequent Rescheduling Policy:
If a client reschedules three times without attending an appointment in between, scheduling privileges will be revoked.
Agreeing to my policies is a requirement for booking an appointment with me. If you have any questions or concerns, please call or email me for further clarification. Thank you!
